Return Window
You may return most items within 30 calendar days of delivery. The 30-day period begins on the date the carrier confirms delivery.
Condition Requirements
Returned items must be unused, undamaged, and in their original packaging with all included accessories, manuals, and tags. Items that show signs of use, damage, or missing components may be refused or subject to a partial refund at our discretion.
How to Start a Return
Contact us at info@thepaperstoremall.sbs with your order number and the reason for return. We will respond within 1 business day with return instructions and a prepaid return shipping label. Do not ship returns without contacting us first, as unauthorized returns may not be processed.
Return Shipping
Return shipping is free for all approved returns. We provide a prepaid label. There are no restocking fees.
Return Address
All returns must be shipped to:
Thepaperstoremall
10274 Turkey Lake Rd Ste 143
Orlando, FL 32819
United States
Refund Processing
Once we receive and inspect your return, we will process the refund within 1–2 business days. The refund will be issued to your original payment method. Please note that your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.
Non-Returnable Items
For hygiene and safety reasons, certain personal care items and final-sale items are not eligible for return. Any product marked as “final sale” on its product page is non-returnable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@thepaperstoremall.sbs. We will arrange a replacement or full refund, including return shipping if applicable.