Where We Ship
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations. Orders with shipping addresses outside the contiguous United States will be canceled and refunded.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed after 3:00 PM EST will begin processing the next business day.
Delivery Time
After processing, delivery within the contiguous United States takes 3–5 business days. The total time from order placement to delivery is therefore 4–7 business days in most cases, depending on your location and carrier performance.
Shipping Cost
Standard shipping is free on all orders shipped within the contiguous United States. There are no additional handling fees, fuel surcharges, or minimum order requirements.
Carriers
We use major national carriers for all shipments, including USPS, UPS, and FedEx. The specific carrier for your order is selected based on destination, package weight, and delivery speed. You will receive a tracking number by email once your order ships.
Tracking
Tracking information is sent to the email address provided at checkout. If you do not receive tracking within 3 business days of ordering, please contact us at info@thepaperstoremall.sbs.
Order Issues
If a package is marked as delivered but you have not received it, please wait 48 hours before contacting us, as some carriers update tracking prematurely. If the package is confirmed lost in transit, we will issue a replacement or full refund at no additional cost to you.
Address Accuracy
Please verify your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after ordering, contact us immediately at info@thepaperstoremall.sbs; we can correct the address if the order has not yet shipped.